Your hearing aids should work. Let's get them back to that.
Our audiologists diagnose and repair hearing aids across makes and models — most problems are fixable, and many are resolved in a single visit.
Hearing aids are small, precise devices worn in one of the harshest environments imaginable: the human ear canal. Earwax, moisture from humidity or perspiration, dust, and the simple friction of daily handling all take a toll over time. When something starts to sound off — quieter than it should be, distorted, cutting in and out, or whistling at unexpected moments — that is your device telling you it needs attention. It is not a sign that you did anything wrong.
At Peninsula Hearing & Balance Center, we see these problems regularly, and the large majority are repairable. Some are resolved in the office during your appointment — a thorough cleaning, a replaced receiver tube, a new wax guard, or a moisture-purge cycle can restore a device that seemed finished. Others need to go back to the manufacturer for a deeper repair. When that is the case, we tell you before anything leaves the office, so you understand the path forward and what it involves.
We work with hearing aids from all major manufacturers and across device styles — receiver-in-canal, behind-the-ear, in-the-ear, and custom fits. You do not need to have purchased your devices from us to bring them in. If you live in San Diego Metro — Point Loma, Coronado, and greater San Diego County — and your aids are not performing the way they should, this is the right place to start.
We also see patients who are not experiencing any specific problem but want to protect the function of devices they rely on every day. Routine cleaning and maintenance appointments catch issues before they become failures — wax buildup that has not yet blocked the speaker, a moisture-damaged microphone port that is close to cutting out, a battery contact that is starting to corrode. Catching those things early is far less disruptive than dealing with a sudden loss of function. Both reasons to come in — something is wrong now, and routine care that prevents something going wrong later — are valid, and we give each the attention it deserves.
Why hearing aids stop working
The most common causes of hearing aid problems are not mechanical failures — they are the predictable effects of the environment hearing aids live in. Earwax is the leading culprit: it blocks the speaker port gradually, making sound seem faint or muffled before it disappears entirely. Moisture from sweat, humidity, or a splash of water works its way into the microphone or receiver and causes distortion, intermittent cutouts, or a device that simply will not power on. Dust and debris work into the casing and interfere with controls or charging contacts. Battery compartments corrode with repeated use. None of these things happen because the wearer did something wrong — they happen because the device is doing its job in a demanding environment every day.
Problems we fix
The following are the most common issues patients bring to us. Each appears once here; if your situation is not on the list, call us — it is worth a conversation.
- Sound is faint or significantly quieter than it used to be
- Sound is distorted, muffled, or has an unfamiliar quality
- One aid cuts in and out or stops working intermittently
- Device whistles or produces feedback without obvious cause
- Aid will not hold a charge or charges inconsistently
- Device will not power on
- Physical damage to the casing, tubing, or ear dome
- Controls or buttons that no longer respond correctly
- Streaming connection that drops frequently or will not pair
Repair and diagnostic services
When you come in with a device that is not working correctly, your audiologist will evaluate it thoroughly before recommending any course of action. In-office repairs include deep cleaning, wax guard and dome replacement, receiver and tubing replacement, moisture treatment, and battery contact cleaning. When a repair requires manufacturer involvement — for internal component failures or warranty work — we coordinate that process on your behalf and let you know the expected scope before your device is sent anywhere. We repair hearing aids from all major brands and in all common styles, regardless of where they were originally purchased.
Cleaning and preventive maintenance
Routine maintenance appointments are for patients whose aids are currently working but who want to keep them that way. At these visits, your audiologist cleans the microphone ports, speaker, and casing; replaces wax guards and domes; inspects tubing and receivers for early wear; and checks the charging contacts and battery compartment. A brief listening check confirms the devices are performing at their intended output. Most patients who schedule maintenance regularly avoid the more disruptive experience of a sudden device failure — particularly during a trip, a busy stretch at work, or a stretch of hot weather near the water.
What happens at a repair appointment
You bring your devices in — both of them if you wear two, so we can compare performance side by side. Your audiologist listens to what you have been experiencing and examines the devices. If the repair can be completed in office, that happens during your visit. If the issue requires manufacturer service, we explain what that involves, what the likely timeline looks like, and whether a loaner device is an option while yours is away. Nothing is sent out without your understanding and agreement. You leave knowing exactly what is happening and what comes next.
When to bring your hearing aids in
Bring your aids in any time something sounds or feels different than it did — you do not need to wait until the problem is severe. Earlier evaluation usually means a simpler fix. Schedule a routine maintenance visit once or twice a year even if everything seems fine, or more frequently if you work in a dusty environment, exercise heavily, or spend significant time near the water in Point Loma, Coronado, or anywhere along the coast. If your aids are under manufacturer warranty, bring them in at the first sign of trouble — warranty coverage is easier to apply before a small problem becomes a larger one.
Our audiologists evaluate and repair hearing aids across all major makes and models. Most patients leave their first appointment with a clear diagnosis and, in many cases, a device that is already working again.
Common Questions
Do I need to have bought my hearing aids from you to have them repaired here?
How do I know whether my aids can be fixed in the office or need to go to the manufacturer?
My hearing aid is not making any sound at all. Is it worth bringing in, or is it finished?
One of my aids keeps cutting in and out. What usually causes that?
How often should I bring my hearing aids in for maintenance if nothing seems wrong?
My aids are still under warranty. Does that change anything about the repair process?
Available at all our locations
Hearing Aid Repair is offered at every Peninsula Hearing & Balance Center office. Pick the location nearest you:
Ready to get your hearing aids working again?
Call Peninsula Hearing & Balance Center to schedule a repair or maintenance appointment. We serve San Diego Metro — Point Loma, Coronado, and greater San Diego County — and we are glad to answer your questions before you come in.